FAQ

Creating an account is fast. Click Sign Up on the site, provide your name, email, date of birth, and choose a secure password. You’ll receive a verification email to confirm your address. After verification you can make deposits and claim available bonuses. If you plan to use crypto or certain payment methods, have your wallet address or card details ready. Need help while registering? Use live chat or email support@spinational.com for immediate assistance.

For a limited time new players can claim a 250% match up to $2,500 plus 250 Free Spins with a minimum deposit of $20. The wagering requirement for bonus funds is 35x. Note: the welcome bonus is divided across your first three deposits, so check the bonus breakdown when you claim. Offers change regularly, so visit promotions to secure this pack before it expires and read the full bonus terms carefully.

No-deposit codes are offered occasionally but aren’t guaranteed. When they’re available we announce them via on-site promos, emails, or social channels. If you don’t see a code, check the promotions banner and your account messages. Remember to read eligibility and wagering requirements — some no-deposit offers have strict playthrough rules or limited withdrawal caps.

Spinational accepts a wide range of methods: Bitcoin Cash (BCH), Bitcoin (BTC), Cardano (ADA), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Tether (USDT), major cards (Visa, MasterCard), Interac, Neteller, Skrill, PaySafeCard, Neosurf, Mifinity, and others. Currencies include AUD, CAD, EUR, USD and several crypto options. Processing times vary: crypto deposits are typically fastest, card/online wallets are instant for deposits, and withdrawals depend on the method and verification status. For detailed limits, fees and processing estimates, see our banking page at banking.

Wagering requirements (e.g., 35x) tell you how many times you must play through the bonus amount before withdrawing bonus-derived winnings. Example: if you receive $100 in bonus funds with a 35x requirement, you need $3,500 in qualifying bets to cash out. Different game types contribute differently toward wagering — slots usually count 100%, while table games and live dealers may contribute less or be excluded. Always check the specific bonus terms on the offer page and the full rules at terms.

Yes. Spinational’s site is optimized for mobile browsers on iOS and Android, so most games run smoothly without downloading an app. Some game providers offer native apps or mobile-friendly versions for a faster install experience; check the game’s information panel. If you experience performance issues, try clearing browser cache, updating your OS, or switching browsers.

Our library spans slots, table games, live dealer titles, and specialty games from top studios like NetEnt, Microgaming, Evolution Gaming, Pragmatic Play, Play’n GO, Yggdrasil, Big Time Gaming, Quickspin, Red Tiger, ELK, and many more. New releases arrive regularly alongside classic favorites. Browse by provider or filter by game type to find high-variance titles, jackpot slots, or low-risk table games. See the full catalog at games.

Spinational adheres to industry-standard regulations and uses certified random number generators to ensure fair outcomes. Games are supplied by reputable studios that undergo independent testing by third-party labs. We also publish terms and gaming policies that explain fairness standards and dispute procedures. If you have concerns about a game result, contact support with the game round ID and screenshots where possible.

To comply with safety and anti-fraud rules you may be asked to provide a government-issued ID (passport, driver’s license), proof of address (utility bill or bank statement dated within 3 months), and in some cases a copy of the payment method (photo of card with middle digits masked or a screenshot of your crypto wallet transaction). Upload documents securely via your account dashboard or follow instructions from support; verification typically completes within a few business days depending on volume.

Try basic troubleshooting first: refresh the page, clear browser cache, switch to a different browser or device, and ensure your internet connection is stable. For game loading issues, relaunch the game or try the mobile site. If problems persist, contact live chat for fast help or email support@spinational.com with a description, browser/device details, and screenshots. Our team will guide you through additional checks and escalate technical issues if needed. For quick contact options see support.

Player safety is a priority. Tools include deposit limits, loss limits, wagering limits, session reminders, and self-exclusion options available in your account settings. We also provide resources to recognize problem gambling and links to professional support services. If you need to adjust limits or request a cool-off period, contact support and we’ll apply changes promptly. Learn about our policies and resources at responsible-gambling.

Help is available through multiple channels: consult this FAQ first, use live chat for immediate answers, or email support@spinational.com for detailed requests. Live chat is ideal for account or game questions; email works well for document submissions and complex issues. If you prefer self-service, our FAQ covers many common tasks and troubleshooting tips.